Managed services
Managed IT that resolves itself.
Crushable Managed Services runs your IT and security on xOPS, our proprietary AI operations platform — so most tickets close before a person ever touches them, and your employees stay working.
Crushable runs its own help desk on xOPS — the same platform that executes and resolves your tickets faster and more efficiently, every day.
What's included
What Crushable Managed Services Includes
AI-resolved help desk
xOPS classifies, diagnoses, and closes common tickets automatically.
24x7 security operations
Endpoint, email, and cloud data protection, continuously monitored.
Security awareness training
Ongoing training and phishing simulations for employees.
Cloud enablement
Migration, optimization, and governance across Microsoft 365, Azure, and AWS.
External risk monitoring
Continuous scanning for leaked credentials and exposed assets.
Security stack powered by SentinelOne, Qualys, Avanan, Hook Security, and Acronis.
Engagement models
Two Ways to Work With Crushable
Fully Outsourced IT
For small and mid-sized businesses that want IT completely handled by one partner, with no in-house IT hire required.
IT Team Extension
For companies with an existing IT team that need a defined slice managed for them — help desk, network monitoring, a segment of infrastructure — so their team can focus on the business.
Results
Results, Not Promises
| Metric | Crushable | Top 5% threshold |
|---|---|---|
| Average first response | 10 min | 16 min |
| Average resolution time | 8.5 hrs | 17 hrs |
20% fewer support tickets per employee than the industry average.
For comparison, the national MSP average is 7 hours to first response and 3 days 10 hours to resolution.
FAQ
Frequently Asked Questions
What is Crushable Managed Services?
Crushable Managed Services is fully managed IT and cybersecurity, run on Crushable's own xOPS platform, for small-to-mid-sized businesses and IT teams that need extra capacity.
What's the difference between outsourced IT and an IT team extension?
Outsourced IT means Crushable runs your entire IT function. An IT team extension means Crushable owns a defined slice — like help desk or network monitoring — while your internal team keeps ownership of strategy.
Does Crushable use its own platform?
Yes. Crushable Managed Services runs on xOPS internally — the same AI platform used to resolve customer tickets.
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